1. Order Processing
Orders are processed after successful order placement and payment confirmation, where applicable. Processing may take longer during holidays, sale events, or periods of unusually high demand.
2. Delivery Estimates
Estimated delivery timelines, where shown, are indicative and may vary by delivery location, courier availability, weather, operational conditions, and other circumstances outside our control. The most relevant estimate is the one provided during checkout or in your order confirmation.
3. Shipping Charges
Any applicable shipping or handling charges will be shown at checkout before you place your order. Offers or free-shipping conditions, if available, will be subject to the terms displayed with the offer.
4. Tracking and Delivery
Where tracking is available, tracking information may be shared through the contact details provided with your order. Please ensure that your delivery address and phone number are accurate. Someone may need to be available at the delivery address to receive the parcel.
5. Delays, Failed Deliveries, and Address Errors
If a shipment is delayed, returned to sender, or cannot be delivered because of an incorrect address or unavailable recipient, contact customer support for assistance. Any re-shipping or additional charges will be communicated where applicable.
6. Missing or Damaged Parcels
If a parcel appears damaged or an item is missing, retain the packaging and contact us promptly with your order number and supporting photos or video where possible.
7. Contact
For shipping questions, use the contact details or support options published on bansalgadgetstore.com.